{"id":16169,"date":"2025-03-04T05:18:05","date_gmt":"2025-03-04T05:18:05","guid":{"rendered":"https:\/\/wp.chkdemo.com\/sculpt\/?page_id=16169"},"modified":"2025-05-14T05:10:00","modified_gmt":"2025-05-14T05:10:00","slug":"faq","status":"publish","type":"page","link":"https:\/\/wp.chkdemo.com\/sculpt\/faq\/","title":{"rendered":"Faq"},"content":{"rendered":"\t\t
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FAQ'S<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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PRODUCT & PURCHASING<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhere can I buy a Sculpt fireplace? <\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Refer to your local stockist; stockists are available in major cities and rural areas. Contact Sculpt for assistance or view the map here:<\/span> https:\/\/sculptfireplaces.com.au\/stockists\/<\/span><\/a><\/span><\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWho do I call with product and technical queries? <\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Your local stockist:<\/span> https:\/\/sculptfireplaces.com.au\/stockists\/<\/span><\/a><\/span><\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Installation & Clearance<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat is the required clearance around my fireplace? <\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Check the Installation Manual and\/or consult your local stockist\/licensed installer. <\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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Using the recommended Hebel or masonry enclosure essentially creates a zero-clearance application. Check the Installation Manual.<\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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Yes, all inbuilt installations require cavity vents to prevent heat build-up, as per regulations. Check the Installation Manual.<\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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A ZC model is not required for masonry installation. Use the FS model and install as per the H series manual. Check the Installation Manual. <\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tIs a Cavity Lid required when using a Heat Transfer Kit?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Yes, the Heat Transfer duct runs through the cavity lid. Ensure clearances to combustibles are adhered to. Check the Installation Manual.<\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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A maximum of 2 bends (1 offset) is allowed. Consult your licensed installer. Check the Installation Manual.<\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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Yes, but consider factors like draught entry, vermin\/critter access, security, and reduced heating capacity. The external face must also be sheltered from outdoor elements. Note that the product warranty may be affected with this application. <\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tCan I vent the air intake from underneath, rather than via an outdoor air kit?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Yes, but discuss with your licensed installer, as requirements may vary by model. <\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow close can the non-combustible enclosure (e.g., masonry, Hebel, etc.) be to the surface of the firebox?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Consult the Installation Manual for minimum clearances and discuss with your licensed installer.<\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhere can I find the current installation manual?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Check the website for the latest manual:<\/span> https:\/\/sculptfireplaces.com.au\/installation-manuals\/<\/span><\/a><\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Troubleshooting & Maintenance<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tSeguin firebox \u2018humming\u2019 when drawing air, is this normal?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

A \u2018humming\u2019 noise means there is restricted or reduced airflow in the room. Consider using an Outdoor Air Kit. This should not occur when the unit door is closed.<\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tDoor not closing completely? <\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Adjust the door mechanism. Consider servicing your fireplace. If the issue persists, call your complying installer.<\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tDamper not opening\/closing completely?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Adjust the damper mechanism. Consider servicing your fireplace. If the issue persists, call your complying installer.<\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tUnpleasant smell when lighting the first fire?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

This is due to the paint on the cast iron curing and is normal. The smell should not persist after a few fires. Before building a large fire, establish several smaller fires to allow the curing process to complete. This ensures that the paint is not damaged and that the insert is well-seasoned.<\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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More questions ?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tGet in touch<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Sculpt Fireplace Collection is proud to partner with over 50+ exclusive dealers<\/strong> across Australia and New Zealand, bringing our premium fireplaces closer to you.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tWHERE TO BUY<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

FAQ’S PRODUCT & PURCHASING Where can I buy a Sculpt fireplace? Refer to your local stockist; stockists are available in major cities and rural areas. Contact Sculpt for assistance or view the map here: https:\/\/sculptfireplaces.com.au\/stockists\/ Who do I call with product and technical queries? Your local stockist: https:\/\/sculptfireplaces.com.au\/stockists\/ Installation & Clearance What is the required […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-16169","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"\nFaq - Sculpt Fireplace Collection<\/title>\n<meta name=\"robots\" content=\"noindex, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Faq - Sculpt Fireplace Collection\" \/>\n<meta property=\"og:description\" content=\"FAQ’S PRODUCT & PURCHASING Where can I buy a Sculpt fireplace? Refer to your local stockist; stockists are available in major cities and rural areas. 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